PMI Expatriate Mail Services

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Frequently Asked Questions

Please click on any of the questions below to view the answer to the questions PMI receives most often:

How does your service work?

What will my new address look like?

Can PMI ship merchandise that I order on the Internet? Don’t I need a street address for packages?

What is the cost for your services?

How can I keep my shipping costs down?

Will it cost a lot to get the magazines that my family enjoys shipped to us?

What happens to my mail when I am traveling or on home leave?

How do you send my mail to me?

How often will you ship my mail to me?

How many people can share a mailbox?

I get a lot of mail at home, such as advertising, that I don’t want to pay for to be shipped overseas. How can I get rid of it?

Do you sell your client lists?

What about packages?

What is the 1583 form that I hear about?

What is the shortest amount of time I can have service?

Why do I need a mail forwarding service when I have a friend or relative who can send my mail to me?

Why can’t the Post Office forward my mail to me overseas?

How long does it take to set up service?

How does your service work?
Place your service order online or contact PMI at (973) 543-6001 or (800) 548-3622 for more information or to request a Start-Up Kit. Once you place your service order, our New Client Administrator will issue you a PMI account number which becomes part of your new USA address while you are a customer at PMI.

Obtain form 3575—Official Mail Forwarding Change of Address Order-- from the Mover’s Guide at any post office or go online at www.usps.com to re-direct your mail to our facility.

We collect it in your mailbox here and forward it to you anywhere in the world on the scheduled basis that you choose. Online Order

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What will my new address look like?

For mail and documents:
Your Name
#_ _ _ _ _ _ _ _ (PMI account number)
P.O. Box 311
Mendham, NJ 07945-0311

Can PMI ship merchandise that I order on the Internet? Don’t I need a street address for packages?
Yes, PMI certainly can send packages. We have an entire department to help you so you can order as much as you like. We can accept and ship packages from express couriers like DHL, UPS and FedEx as well as the United Sates Post Office. We can even help you make a purchase if you have a credit card from another country.

Your address for packages shipped by courier would be:

Your name
#_ _ _ _ _ _ _ _ (PMI account number)
5 Cold Hill Road South, Suite 28
Mendham, NJ 07945-0311

(973) 543-6001

What is the cost for your services?
Unlike other companies, PMI does not charge annual renewal fees or hidden fees after you sign on. Our pricing is easy to understand with
clearly defined charges, without any surprises.

Click here for Mail Forwarding pricing.

Click here for Package / Merchandise Forwarding pricing.

How can I keep my shipping costs down?
There are several ways you can keep costs down:

To remove your name from bulk mailing lists, manage your catalogs online and learn more about direct mailing lists, go to www.dmachoice.org and register your information.

Group mailings are cost effective. If you are at an overseas work location with other people who have PMI’s mail forwarding service, you can have your mail sent to the office in individually sealed envelopes inside a larger shipping container. You will all share the cost of shipping which will be significantly lower than individual shipments.

Most PMI clients prefer weekly shipments for mail but we are glad to accommodate you with every other week or monthly shipments as well.

Will it cost a lot to get the magazines that my family enjoys shipped to us?
No, including your favorite magazines in your scheduled mail packet is a very cost-effective way to get them and you will get the American versions, too.

Use your stateside address at PMI to order your publications and enjoy best discounted pricing for your favorite subscriptions here.

What happens to my mail when I am traveling or on home leave?
All you need to do is send an e-mail or fax to your PMI Client Service Representative and let her know your plans. Your CSR can hold your mail here until further notice or re-direct it to a new delivery address anywhere. We can even scan it and e-mail it to you.

How do you send my mail to me?
Most of our clients elect to have us send their mail by a courier service, the quickest and most reliable shipping for overseas destinations because a courier package can be tracked. Because of our high volume with UPS, FedEx and DHL, we offer the best courier rates.

How often will you ship my mail to me?
Most clients choose to have mail sent weekly but we are happy to accommodate your needs with every other week or monthly service as well.

How many people can share a mailbox?
Unlike other companies, PMI does not place a restriction on the number of people who share your account/mailbox as long as they are accompanying family dependents.

I get a lot of mail at home, such as advertising, that I don’t want to pay for to be shipped overseas. How can I get rid of it?
To remove your name from bulk mailing lists, manage your catalogs online and learn more about direct mailing lists, go to www.dmachoice.org and register your information.

PMI offers an option where you can tell us what you don’t want us to send, and we will remove it for you. Local advertising is always removed.

Do you sell your client lists?
Absolutely not! Your confidentiality is of great importance to us. We do not share any information unless required by subpoena or a court order (and we’ll let you know if that happens.)

What about packages?
PMI has an entire department that can ship merchandise packages to you. We ship a lot of packages and prescription medications for our clients. If you are paying for PMI’s mail service, you also enjoy the benefit of having package export available to you. We will let you know that a package has arrived and provide you with the cost of the different means of shipping. Once you give us instructions, we will prepare your package(s) for shipping and fill out the customs forms. We always consolidate and try to provide the safest, most economical packaging possible. Your credit card will be charged a handling fee and the cost of shipping (which we advise you about in advance.) You will pay the duty on receipt of the package.

If you are not a PMI mail service client, we have a package export service. Please email askpmi@pmipmi.com or call 973 543-6001 for information and forms.

Click here for Package / Merchandise Forwarding pricing.

What is the 1583 form that I hear about?
Form 1583 is a document from the United States Postal Service that is required to be on file in the Mendham, NJ US Post Office authorizing PMI to act as your mail agent. Call (800) 548-3622 or (973) 543-6001 for assistance filling out this form or click here for USPS Form 1583 and here for detailed instructions. You need to fill out a separate form for every dependent with a different last name from yours.
(Numbers correspond to the form)

1.	Date of application.
2.	The names of all the people going on assignment with you.
3.	PMI will fill in.
4.	Personal Mail International, Inc. P.O. Box 311 Mendham, NJ 07945-0311
5.	All names of people in your household going on assignment with you.
6.	The name of the person completing the form.
7.	Your current USA address and phone number.
8a.	Submit photo copies of both applicant and spouse passports. PMI will fill in information.
8b.	Submit photo copies of both applicant and spouse driver’s licenses.
9 to 15.	Leave blank.
16.	Applicant sign your name.*

Important>>> Be sure to send the original, signed form to PMI.

What is the shortest amount of time I can have service?
PMI will provide short-term service for as few as three months.

Why do I need a mail forwarding service when I have a friend or relative who can send my mail to me?
Do you value your privacy? Maybe you don’t want your friends and family (or the company mailroom) to know the senders of your investments, financial institutions, credit card accounts, legal correspondence etc. PMI maintains your confidentiality while also providing professional, scheduled and reliable service at a reasonable cost. We can provide you with a list of the names and addresses of your senders and track the delivery of your package. We don’t feel that taking care of your mail is an imposition, either!

Why can’t the Post Office forward my mail to me overseas?
The post office can forward first class mail only for up to one year; the transit time is often weeks and magazines and catalogs are not forwarded. You will still have to find a way to forward mail in advance of one year to avoid a serious lag or gap in service.

How long does it take to set up service?
A short phone call to us at 800 548-3622 or 973 543-6001 will get you started immediately. We will issue you an account number that becomes part of your address here at that time. You can also submit a complete online order to which we will respond with your account number within 24 business hours.

Then go online at www.usps.com to begin getting your mail forwarded to our facility or go to any post office and submit form 3575 (available in their Mover�s Guide).